LockUnlocked

Scenario • Home

Door lock not working

Misaligned strikes, swollen jambs in wet weather, and worn latches are common — different from losing keys. Say whether the deadbolt throws but the knob does not, or if a smart lock shows a specific error code.

What helps dispatch

ZIP, house vs apartment, brand of lock or smart lock if known, and whether the door currently secures at all. Photos of the edge gap can help techs plan shims or strike adjustments.

911